According to media reports, on August 31 this year, Mr. Zhang from Zhengzhou, Henan, spent 2,999 yuan on a Xiaomi 10S mobile phone at the JD platform Xiaomi JD’s self-operated flagship store. After the goods arrived, Mr. Zhang activated his phone but found that there were many other people’s photos in the album.
At the same time, the phone screen will slide by itself, and Mr. Zhang suspects that this phone was returned by someone else.
Yesterday, in response to photos of women appearing on the new phone, Xiaomi officially responded that there was no problem with secondary sales. This happened because the user’s Xiaomi account was logged in to another phone at the same time and the cloud content was synchronized.
At the same time, Xiaomi also said that the mobile phone number does not have the operator’s secondary activation usage. Both mobile phones use SMS verification and password verification to log in to the device at the same time, and there is no abnormality in the login system. The problems encountered by users are related to the way they use the synchronization service on a daily basis, and will actively assist users in handling follow-up problems.
The full text of Xiaomi’s response:
1. The product is directly supplied to JD.com by Xiaomi. After comparing the back-end service of Xiaomi and the sales records of JD.com, the product used by Mr. Zhang has no abnormalities, and there is no problem of secondary sales;
2. It is confirmed by the back-end record of Xiaomi Cloud Service that the user has this situation because his Xiaomi account is logged in to another mobile phone at the same time and the cloud content is synchronized. Relevant photo upload records are consistent with the account login time and location, and there is no abnormality;
3. The mobile phone number does not exist for the second activation of the operator. Both mobile phones are used to log in to the device using SMS verification and password verification at the same time, and there is no abnormality in the login system.
4. Jingdong synchronized with Xiaomi to confirm that the verification process is in compliance with the “Xiaomi Account Privacy Policy” and national legal requirements, and there is no violation. The problems encountered by users are related to the way they use the synchronization service on a daily basis, and we will actively assist users in dealing with follow-up problems.